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How AI Chatbots Are Redefining Customer Service for SMEs in 2025

In 2025, customer expectations are higher than ever, and businesses must respond fast. This guide explores how AI chatbots are transforming customer support by offering instant, personalized assistance, reducing operational costs, and integrating with CRM and CMS platforms for seamless automation. Whether you run an e-commerce brand or a service-based company, implementing AI chatbots can significantly boost your support efficiency and customer satisfaction.